Our goal is to fit each client with the right products suited to their skin and preferences. We provide extensive information on our website, reviews, as well as personal email consultations to help clients decide what items to try from our line. Trial/Travel sets are also available to provide the chance to sample many of our products for a low cost. We realize that despite these options that not every product is perfect for every client or that order errors can occur.
We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach agreement on any return, credit, or additional changes. No goods will be accepted for return without prior authorization. Send all emails related to returns, damages, defects, and problems to [email protected] We will respond to your request and determine the best way to solve the problem.
All Blissoma skin and body products purchased directly on Blissoma.com other than Trial/Travel Skincare Sets and sample sizes may be returned for up to 30 days from date of initial purchase for credit or refund. Please save the original packaging and product as you may be required to ship it back to us for your credit or refund. Any credit or refund issued beyond the original 30 days will be done solely at our discretion.
Trial/Travel Skincare Sets are returnable only if unused. Sample sizes are not returnable, as they are intended to provide a low risk opportunity to test a product.
Returns of all other brands of products sold on Blissoma.com: For return consideration of other brands such as Alima Pure, RMS Beauty for makeup, haircare, etc and found in our "Beauty" section can be returned for a refund of original purchase price if returned to us in unused, resaleable condition within 30 days. If the item has been opened and used we will accept the item back within 30 days for store credit only as long as 50% or more of the product is remaining in the container.
All returns which we do not immediately determine to be a mispack by our staff, or defect/quality related are the client's responsibility to ship back to us. Due to the fact that we are an independent business with limited resources, and that most of our manufacturers do not credit us for returns that are not defect related we simply cannot bear the cost of shipping returns for you. We hope our clients understand this necessity and shop mindfully.
Please pack your item for return mailing carefully if you wish it to arrive in saleable condition, as items like pressed powders can break with impact. Items which arrive back to us broken will be eligible for store credit only per our used product policy, regardless of condition when it left the client.
For purchases of Blissoma brand products made on other online retailers the return policy of the original retail purchase site/seller will apply. Please refer to the retail site where you made your purchase in order to determine options.
We apologize but we are unable to provide refunds, credits, or exchanges directly when products are purchased through one of our retailers. The return policy of the retailer applies. Please refer to the retailer with whom you made your initial purchase. Any returns must go through them.
Should you purchase an item with a defect from a retailer you may report the defect directly to us if you wish for quality control purposes. We will determine what we are able to do to help, if anything, depending on the circumstances. We may still refer you back to the original retailer to make your defect based return. To receive a direct exchange on defective items purchased through our retailers you will be required to present us a copy of your initial sales receipt as your proof of purchase. Defect based exchanges that we choose to serve directly will be for exchange on the same product only, no substitutions. This type of service will be provided at our sole discretion.
We appreciate your feedback and value your comments, both critical and complimentary. Please do take the time to tell us why you were not satisfied with our products. This helps us improve. Issues especially relating to ingredient sensitivities are particularly helpful for us to hear about as they inform our decisions about ingredients in future products.
Returns on Blissoma Trial/Travel Skincare Sets, soy candles or any non skincare products purchased on Blissoma.com for reasons other than defective goods will be allowed only for unused product in the original undamaged package.
Goods must be returned within two weeks of return authorization.
Mail return products to:
2730 LaSalle St.
St. Louis, MO 63104