We offer shipping through Fedex and USPS. We recommend Fedex if you require expedited or date certain shipping. All overnight and 2-Day packages will receive priority packing in our studio.
Packages shipped by our Economy Ground Shipping option, USPS Priority Mail or Fedex Ground generally send within 2 - 3 business days.We will contact you if there are extenuating circumstances regarding your order. This packing time is an estimate, not a guarantee.
For Canadian and International customers: Our preferred shipping method is Priority Mail International which has a delivery timeframe of generally about 6 to 10 business days. We have elected not to provide the option for first class international shipping for most orders due to dissatisfaction with the speed of service and the possibility of lost packages. For overseas locations packages may take a month to arrive when shipped First Class instead of Priority.
Shipping to Canada is the only exception where we will ship first class for small orders. If you are in Canada please either email us beforehand or place your order and then email us to ask about correcting the shipping to first class. Our staff would get a quote and then amend your order to the correct total. We apologize that this requires an extra step but it is the only way to prevent overseas clients from ordering by first class shipping, which we have found does not make anyone happy in the end.
Shipping time by USPS priority mail takes usually just 2-3 days in the USA.
Fedex Ground shipping times will vary by your location. We are in St. Louis, MO. Locations such as Kansas City, MO and Chicago, IL receive delivery generally 1 day after we ship. Farther locations on the West and East Coasts may take 3 to 4 days to arrive. All shipping charges are paid by the buyer. Buyer will request the shipping option during checkout. Where possible, all articles will be packaged for shipping as a single unit. If extra packaging and shipping is required, you will be notified of extra charges prior to shipment.
We always do our best to ship promptly. All readymade items will be shipped within approximately 2 to 3 days from the date the order is placed and paid. If there is any problem or change to the shipping time for your order we will contact you as soon as possible. On overnight shipping we will attempt to ship same day if possible however we do not guarantee it. If you require special attention to the shipping of your order please contact us to discuss options.
Should a package become lost or damaged we will work with the shipping agency determine what happened and the best solution. If our tracking confirms the shipment (especially USPS) as being delivered to your location we recommend checking with neighbors, your post office location, or postal carrier as often the delivery slips are placed in the wrong box, or sometimes not left at all. We see this happen sometimes where the package may be waiting for you at your local post office branch, apartment management office, or delivered to a neighbor who accepted it for you. We do NOT recommend that you ship to a mailbox area that is easily accessed by many neighbors or is open to anyone off the street and has no place for packages, as this creates an opportunity for theft or someone to mistakenly take your package. Please ship to locations where your package will be held securely until you retrieve it.